CONSUMER PROTECTION
What happens if a vehicle manufacturer goes
out of business?
 Recent
news coverage of the auto industry may have
consumers concerned about a recent or
upcoming vehicle purchase. The Ontario Motor
Vehicle Industry Council has compiled a list
of
FAQs to answer some of those concerns and
to help you understand the protection that’s
available to Ontario’s car buyers. Click
here for more information. Also, be sure to
visit Industry Canada’s page on the
Canadian Warranty Commitment Program if
you recently purchased a new vehicle from
Chrysler or GM.
INDUSTRY HEADLINES
Can OMVIC provide information about the
financial stability of a dealership?
 OMVIC
enforces the Motor Vehicle Dealers Act on
behalf of the
Ministry of Small Business and
Consumer Services. By law we are prohibited
from sharing information arising from a
dealership inspection. Before buying or
leasing a vehicle, check to ensure the
dealer is
registered. If you do business
with a registered dealer you may be eligible
to a make a claim to the
Motor Vehicle
Dealers Compensation Fund for financial
losses you suffer if the dealer refuses, or
is unable to compensate you.
HAVE YOU HEARD?
What do I do if a dealer fails to pay out
the lien on a vehicle I traded in?
 If
you do trade in a vehicle with a lien on it
and the dealer agrees to pay it out, it is
their responsibility to ensure the lien is
immediately and fully paid. Follow up with
the lender to ensure the dealer has paid it
out. If they haven't, contact your dealer.
If the dealer does not resolve the lien, or
if the dealer is not available, please
contact OMVIC at 1-800-943-6002 and follow
option 4. If your transaction is with a
registered dealer and you have your bill of
sale and other related paperwork, you may be
eligible to make a claim to the
Motor
Vehicle Dealers Compensation Fund to have
the lien paid out.
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